Returns, Refunds & Complaints Policy at Flowers Wennington

Our Fresh Flowers Guarantee in Wennington

At Flowers Wennington, we are proud to be your trusted local florist, dedicated to providing the freshest flowers for households and businesses in and around Wennington. Every bouquet and arrangement is handpicked and created locally to ensure a lasting impression. We guarantee the freshness of every floral purchase, and work hard to ensure you’re delighted with your flowers on arrival and for days after.

Damaged-on-Arrival Policy

We take great care in packaging and delivering every order. In the rare event that your flowers arrive damaged or in poor condition, please notify us as soon as possible—ideally within 24 hours of delivery. When you get in touch, please describe the damage and, if possible, provide photographs to help us assess the issue quickly. Our team will investigate every report thoroughly to ensure prompt and fair resolution, in line with our Wennington Fresh Flowers Guarantee.

Freshness Window & Satisfaction Commitment

We want you to enjoy your flowers at their very best. All our floral arrangements are guaranteed to remain fresh for at least 5 days from the time of delivery, given reasonable care (such as trimming stems, refreshing water, and avoiding heat or direct sunlight). If for any reason you feel the flowers have not met this standard of freshness, please let us know within five days of receiving your order. Our team will be happy to assist and make it right.

Refund & Replacement Options

Your satisfaction is our top priority. If an issue arises with your order—due to damage on arrival or lack of freshness within the guaranteed period—we offer a choice of a full refund or a free replacement bouquet. Our promise applies to all households and businesses in the Wennington area. Once your complaint is verified, you can select the resolution that best suits your needs. Refunds may take a few days to process, depending on your original payment method.

How to Raise a Complaint

If you are not satisfied with our flowers or service, we are here to listen and resolve your concerns promptly. Please reach out as soon as possible, providing your order details and a clear description of the issue. The more information you can provide (including photos if applicable), the more efficiently we can resolve your complaint. Our dedicated team will respond to all claims and complaints within two working days and aim for a satisfactory solution every time.

Trusted Local Florist Serving Wennington

As a proudly independent florist in Wennington, our reputation is built on dependable service, quality arrangements, and our unwavering commitment to customer happiness. We serve not only individuals but also local businesses and community groups, ensuring everyone receives the same high level of care. Thank you for choosing Flowers Wennington – we look forward to providing fresh, vibrant flowers and a service you can trust.